In order to keep our email delivery rates high, ClassroomParent must follow email protocols and not send emails to addresses that have stopped being deliverable. 

And email address can stop being deliverable for many reasons:

1. The person unsubscribed from ClassroomParent emails
2. The person marked an email from ClassroomParent as spam
3. The person's inbox returned a response indicating that it was no longer accepting mail. 
4. The person's email provider deemed messages from ClassroomParent as spam

In any of the above cases, ClassroomParent receives notices that we should no longer send messages to that email address, so we change the email status of the person belonging to that address to one that indicates messages should no longer be sent. 

So first view the person's profile and verify their email status. If it is not Send Me Email, then have the person login to ClassroomParent and update their status. 

Categories: parents email undeliverable email status

Return to all help subjects