If you allow members of your school community to purchase items from your store via check, cash, etc, you will want to record those purchases in the system. 

To do this, use the Offline Order functionality. You start a new offline order by clicking the New Offline Order menu item in the store area. 

There are 3 steps you will need to complete:

1. Select whom the order is for
2. Add the items to the order that the person purchased. 
   1. First, select the product by typing its name in the provided box, and selecting it when it is displayed. 
   2. This will add a row for that product to the order where you can select the quantity. When doing this, you will be asked to complete the same information that the person would have been asked to complete if they were completing the order online. If a product requires that family member be selected, it will prompt you for that, and for any note that would be required. 
3. Select whether the order is paid or it is pending payment, i.e. you are waiting for the purchaser to give you a check, cash, etc. 

Once you have submitted the order, it will appear in your orders list as if it were purchased online. 

Store admins will be able to refund the order if the person never pays. They will also be able to mark the order as paid when payment is received. 

NOTE: A user cannot refund or mark as paid their own order, they must get someone else to perform those tasks for them.

Categories: store offline order refund

Return to all help subjects