When I attempt to refund a transaction, I get a message that I have insufficient funds to complete the refund. What should I do?
In order to complete a refund, Stripe needs to be able to transfer funds from your Stripe account to the ClassroomParent platform account, so it can return the funds to the credit card issuing bank.
If there are no funds in your Stripe account, or the amount in your Stripe account is less than the amount your are attempting refund, the refund will fail.
There are a couple steps you can take to ensure you have sufficient funds to complete the refund. You will do both of these through your Stripe account.
- Change pace with which funds are swept to your bank account. You can adjust this to a less frequent period, such as weekly, and set the day of the week you want transfer to occur on. This will allow funds to build up in your Stripe account.
- Add funds to your Stripe account. Here are instructions on how to do that: https://docs.stripe.com/get-st...
Once you have sufficient funds, you can reattempt to refund the transaction.
If you continue to have challenges refunding transaction, please reach out to ClassroomParent support and we can help.