What should I do if money doesn't show up in one of our connected accounts?
Money that ClassroomParent sends to a connected Stripe account still follows that account's own payout schedule to reach your bank — the same as it always has for a single-account school — so a short delay after a purchase is normal.
On rare occasions, sending a share of a purchase to a specific connected account can fail outright — most often because Stripe has restricted that account and is waiting on updated information from your organization. When that happens, ClassroomParent automatically retries a few times; if it still can't get through, our support team is notified automatically and will follow up with you. You don't need to do anything, but if you're concerned about a specific transaction, you're welcome to reach out to support@classroomparent.com with the transaction or order number.