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Can't find an answer to your question, please contact us


Can I create products for the store that only a select group of people can see, so we can verify that they are setup correctly before allowing the rest of the parents/teachers to see and purchase them?
Yes, you can. We call this the product Preview mode. When adding/editing a product, you can ...
Why can't I delete some products from the store?
If a product has been sold, we don't allow you to remove it from the store, as that would remove ...
How does ClassroomParent help us raise more money for our parent organization?
ClassroomParent offers several ways for parent organizations and schools to raise more funds from...
How can I refund transactions that happened through the store?
If you have sufficient rights, you can refund transactions from the Orders area within the Store ...
How is the fee that ClassroomParent charges calculated?
The fee for transactions on CP is calculated using formula provided by Stripe. It is based on the...
How can I enter an order that was paid by a check?
If you allow members of your school community to purchase items from your store via check, cash, ...
How can I mark a payment pending offline order paid?
To find any orders that are pending payment, go to the orders search list and select the "Pending...
Why can't I refund an order that I made?
If you purchased an item in the store and are a store manager, you may be surprised to see t...
When I attempt to refund a transaction, I get a message that I have insufficient funds to complete the refund. What should I do?
In order to complete a refund, Stripe needs to be able to transfer funds from your Stripe account...
When a store item (product) that has a limited supply (i.e. some number available), is placed in the cart by a user, does it, in affect, reserve that item for some period of time?
When an item is placed in the cart, we treat it like the user has reserved that item. If the...